FAQ

Frequently asked questions from teams evaluating the platform.

If you already know you want Hosted Starter or Hosted Standard, the builder is the faster path. The FAQ is here for the packaging, rollout, and setup questions that come up first.

Digital Engines is a managed dialer platform built around VICIdial. We provide hosted dialer packages, operational tooling, observability, messaging, and AI-assisted workflows for teams that need a cleaner way to launch and run campaigns.

Hosted Starter includes one managed dialer plus core hosted tools like reporting, DNC management, lead loading, lead scrubbing, and list QA. It is the best fit when you want a clean launch path and room to add more later.

Choose Hosted Standard when you already know you need more throughput, more built-in capacity, or more operational headroom from day one. It starts with three managed dialers and is usually the better fit for larger launches.

Yes. Starter is designed to expand. In the builder, Starter plus one added dialer stays Starter, and Starter plus two added dialers rolls into Hosted Standard.

Typical setup lead time is about 1 week and is often faster. More involved rollouts can take longer, especially when they include custom workflows or more advanced configuration.

Usually, yes. You remain responsible for your SIP carrier relationships unless we agree otherwise in writing. If you need help getting started, we can help guide you through carrier signup.

No. VICIdial remains your dialer. Digital Engines sits alongside it to add hosted infrastructure, operational controls, reporting, observability, messaging, and AI-assisted workflows.

Script Engine gives your team realtime script editing, generated audio, customizable personas, and faster updates when messaging changes. It is priced at $499.00 / month.

Dialer Integrated Pacing System (DIP) is built for live pacing control, bulk actions, and dialer-side operations. It is priced at $499.00 / month.

Dialer Management Tools is the discounted bundle for Script Engine and Dialer Integrated Pacing System (DIP). It is priced at $799.00 / month.

Yes. Script Engine can help you generate and refresh script audio without booking studio time, coordinating talent, or waiting on a long vendor turnaround.

Observability helps you track service health, managed hosts, dependencies, and incident context in one place. Shared observability starts at $149.00 / month, with dedicated tiers available for larger footprints.

Messaging Platform includes Android access, notifications and presence, inline translation, and audio, media, and file workflows. It is priced at $20 / user / month.

Hybrid AI helps agents during live calls by detecting what the customer is saying and surfacing suggested responses in realtime. It is priced at $499.00 / month + AI credits plus AI credits.

AI credits are prepaid usage credits for transcription, QA, voice, and sound workflows. Teams using AI programs can buy credits up front, and AI Transcription + QA starts at $299.00 / month + AI credits.

Custom AI voice programs and AI Transcription + QA are quoted directly with your team. If you are planning something more specialized, contact us and we will walk through the right scope and pricing.

The fastest way to get a recommendation is to send your company name, contact details, approximate agent count, number of dialers, timeline, and the biggest operational problems you want solved.

Yes. The platform can support charitable, political, and advocacy programs that need predictable software and dialer operations. Your organization remains responsible for the laws and compliance rules that apply to your program.

You are. Digital Engines supplies software and tools, but you remain responsible for lawful lead sourcing, consent, calling rules, and how your campaigns are run. Review our Terms of Service for the full compliance framework.
Build a dialer package Platform overview Ask a question
Start here
Most new customers can answer these three questions immediately.
1
Starter or Standard?
Choose Hosted Starter for a lean launch or Hosted Standard when you need more dialer capacity and operational headroom.
2
How many dialers?
That determines whether Starter is enough or whether you should roll into Hosted Standard.
3
Which engine matters first?
For many teams, that answer is Script Engine, DIP, or the discounted bundle.
Need a recommendation?
Typical setup lead time is about 1 week and is often faster. Assisted setups can take longer.
Request a recommendation